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Manager of Clinical Education and Quality Improvement

To Apply:                                                  


Job Description











Direct: 0

Indirect: 25


Director of Ambulance Operations





Paul Willette, Director





Karin Freese, CEO




$7,025 - $8,525 per month ($84,300 - $102,300 annual FTE)


SUMMARY: Under the general direction of the Director of Ambulance Operations in the Emergency Medical Services (EMS) / Ambulance Division of Del Puerto Health Care District, the Clinical Education Manager is responsible for Clinical Education (CE) and Quality Improvement (QI) activities of the Ambulance Division and the general support of the management of ambulance services. Duties are conducted per current policies and procedures and applicable federal, state, and local standards, guidelines, regulations, and protocols.

ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, the individual must perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities.


·         Schedules PDA staff and coordinates coverage of call-offs and open shifts

·         Supervises staff in accordance with the organizational policies and applicable laws during the absences of the Director of Ambulance Operations

·         Attends local and regional QI and EMS-related meetings

·         Supports ePCR software maintenance and operations

·         Participates on the PDA Safety Committee

·         Participates on the Labor-Management Committee

·         Assists in inventory control and ordering

·         Performs other duties as assigned or requested by the Director of Ambulance Operations

Field Work

·         Provides paramedic shift coverage on an ambulance if a staffing breakdown occurs

·         Acts as command staff at multi-casualty incidents (MCIs) or large-scale incidents when necessary

·         Responds to EMS incidents as field supervisor when necessary

Clinical Education

·         Develops in-service training materials and curriculum for equipment, treatment protocol updates, LEMSA and PDA policy changes or operational improvements

·         Organizes and coordinates logistics for all training sessions

·         Delivers Continuing Education (CE) courses

·         Manages PDA-provided CE Hours documentation

·         Conducts new employee orientation on PDA protocols, ePCR use, and ambulance operations

·         Provides refresher training to PDA employees returning from a leave-of-absence

·         Conducts and participates in EMS operational drills

·         Provides didactic and clinical skills instruction to allied agencies (Patterson-West Stanislaus Fire)

·         Prepares LEMSA training and clinical data reports

·         Assists LEMSA staff as requested with QI and other training activities

Quality Improvement

·         Analyzes ePCR patient care reports and determine the appropriateness of prehospital care and thoroughness of all documentation

·         Provides appropriate level of QI feedback to EMS personnel and maintains related records

·         Reviews and evaluates staff annually for clinical skills and protocol knowledge

·         Provides classroom, field, and retrospective ePCR feedback to EMS staff regularly

·         Prepares monthly QI reports

·         Prepares LEMSA-required QI reports

·         Assists with developing, implementing, and regularly updating the PDA Quality Improvement Plan.

·         Reads and interprets a variety of prehospital EMS technical publications, reports, and journals to determine applicability to local treatment practices.

·         (Supervisory) Serves as a field supervisor for training and crew observation

·         (Supervisory) Develops and implements remediation plans as identified through QI observation.

·         (Supervisory) Develops and implements Performance Improvement Plans (PIPs) as determined by the Director of Ambulance Operations

·         (Supervisory) Identifies and recommends to the Director of Ambulance Operations employees for a transition to disciplinary measures based on noncompliance with statutes, protocols, and PIP

QUALIFICATION REQUIREMENTS: The requirements below represent the required knowledge, Education, experience, licenses, certifications, skills, and abilities.


·         Maintains and grows their knowledge of applicable federal, state, and local laws and regulations regarding prehospital EMS service, HIPAA, and District policies and procedures.

·         Familiar with pre-hospital patient electronic records and proficient within one year with Zoll ePCR software and related reporting tools

·         Excellent computer knowledge and skills, including using standard business software such as Microsoft Word, Excel, PowerPoint, Outlook, Publisher, and Adobe Acrobat

Education and Experience:

·         REQUIRED Experience as a quality improvement program manager, base hospital coordinator, or EMS field supervisor

·         REQUIRED Experience with electronic medical, health, or prehospital care record system

·         REQUIRED Experience teaching adults

·         PREFERRED Experience with Zoll EMSCharts software

·         PREFERRED Experience in adult learning methodology

Licenses and Certifications:

·         California Paramedic license. (ALTERNATIVE: Licensed Registered Nurse from an accredited training program, preferably with a Mobile Intensive Care Nurse (MICN) certification)

·         Current American Heart Association Health Care Provider CPR card required

·         Stanislaus County LEMSA accreditation or obtain LEMSA accreditation within 90 days of accepting the position

·         Paramedic must possess a valid California Ambulance Driver certificate or obtain it within 90 days of accepting the position

·         Paramedic must be current with infrequent skill refresher training and any other Stanislaus County or State of California requirements at or within 90 days of appointment to position

·         Current ACLS, PALS, and PHTLS certifications are preferred or must be obtained within six (6) months of accepting the position

·         Incident Command System (ICS 300) and Advanced Medical Life Support (AMLS) trained or must be completed within six (6) months of accepting the position

·         Must meet requirements for certification as a Stanislaus County Prehospital Care Continuing Educational Provider (StanEMS Policy 291.000), including National Association of EMS Educators Level 1 Instructor Course passed or must be completed within 12 months of accepting the position

·         Critical Incident Stress Management (CISM) trained or must be completed within 12 months of accepting the position

Language Skills:

·         Ability to read, analyze, and interpret common emergency medical services, technical journals, documents, publications, quality improvement reports, and standards.

·         Ability to respond diplomatically to common inquiries or concerns related to prehospital emergency medical care, including complaints from patients, residents, family members, regulatory agencies, or business community members.


Mathematical Skills:

·         Ability to apply fractions, percentages, ratios, and proportions to practical managerial or field EMS situations.

Reasoning Ability:

·         Ability to define problems, analyze quality improvement measurements, collect data, establish facts, and draw valid conclusions.

·         Ability to adjust and change priorities and handle multiple tasks as needed.

Other Required Skills And Abilities:

·         Exemplify our core values of Compassion, Commitment, and Excellence

·         Professionally relate to others

·         Create and motivate in a team environment

·         Meet and professionally interact with EMS peers, hospital staff, and other agency staff

·         Exhibit good organizational skills

·         Proficient in public speaking and presentations

·         Possess working knowledge of medical terminology, including proper spelling and use

·         Handle multiple priorities and meet established deadlines

·         Handle personnel, personal, and protected health information confidentially

PHYSICAL REQUIREMENTS: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to sit, use hands to manipulate, handle, or feel objects, tools, or controls, reach with hands and arms as well as talk or hear. The employee is occasionally required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl.

The employee may occasionally, with assistance, lift and move (with assistance) over 100 pounds. (See complete “Physical Requirements” attached). Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


WORK ENVIRONMENT: The primary work area is a business office work environment. However, this job will also place an individual in the EMS field setting –actual EMS incidents and demonstrating EMS skills or assisting with practical skill assessments. The characteristics described below represent those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Risk Exposure Category I: tasks involve the risk of exposure to blood/body fluids.


DISCLAIMER: This job description indicates the critical features under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The Incumbent may be asked to perform other duties as required.  




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